Customer Service Rep (Collierville, TN)

IMC Companies Collierville, Tennessee
customer service report operational customer service vendor management management team generate customer needs rate trace tracing containers
October 4, 2022
IMC Companies
Collierville, Tennessee
FULL_TIME

This position is located at our IMC Companies Headquarters in Collierville, TN.


Position Overview: Responsible for all order entry for the Division's customers including maintaining a high level of customer service for both internal and external customers.


Important Job Functions:


  • Answer customer emails within 15 minutes with the latest and greatest information from the system
  • Work closely with the vendor management team to ensure that customer expectations are clearly updated inside SWS
  • Generate reports inside IMCompass that meet the customer needs, and if that is not doable-manually create the needed report and send on time to the customer.
  • Rate quoting
  • Work order entry
  • Trace and Tracing of containers
  • Confirmation of important SWS dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return
  • Pool report monitoring and prioritization of empty returns


Other Job Functions:


  • Quality Control for the customer
  • Solve operational problems with customers in a proactive manner that can be efficiently translated to dispatch
  • Follow up with potential customers to seek out new business opportunities
  • Work to maximize MATCHBACK and back haul programs
  • Daily customer reporting for requested status updates and company operational goals


Requirements:


  • Industry knowledge


Other Skills/Abilities:


  • Assist in all other office duties
  • Be a key member in developing and executing SOP's for new customers
  • Ensure accurate information is in the SWS to properly execute the delivery and pickup
  • Avoid unneeded costs as much as possible and maintain a fiduciary responsibility to our clients in attempting to keep additional charges to as needed only

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