Manager Information Technology, Implementation
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About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have….
- A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
General Summary….
The Manager IT, Implementation is responsible for designing and implementing solutions for FSC’s facilities and operations to meet the needs of FedEx’s customers. The manager leads teams working with FSC external and internal customers, new and existing, to deliver and implement technical solutions to meet the needs for defined processes and functionality. Manages the implementation and launch of supply chain and warehouse management systems for forward and reverse logistics operations. The manager would be working with cross functional teams including customers, operations, engineering, product development and support for successful implementations.
This position will be responsible for…..
- Manage their implementation teams and work with product development agile teams to define and review solution specifications needed to develop and deliver needed capabilities. for core and edge product deliverables.
- Establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations
- Train and mentor teams on solutions and best practices in support of implementations and continuous improvement.
- Coordinates implementation teams to determine cross-program impacts, interdependency of work and priorities, capacity, plans for communication, coordination, and delivery of implementation.
- to meet the implementation schedule and timelines
- Work/Coach team with analysis of customer or operational requirements and solution design
- Manage implementation teams and communication with customer to ensure on-time delivery of business requirements
- Develop an in-depth understanding of the business processes or technologies withing area of responsibility.
- Establish and maintain strong working relationships
- Contributes to and helps lead capacity management and planning by defining and presenting the needs of the customers to ensure successful on time delivery to customer commitments.
- Builds relationships and influences leadership, customers, architects, product Managers and customer implementation team to deliver repeatable successful solutions.
You might be a great fit if….
- Bachelor’s Degree in related Computer Science, Engineering, or Information Systems and/or equivalent training in related field preferred and 8 years of relevant experience.
- Experience working in an Agile environment, specifically with product management / product ownership desired.
- Experience in Order Management and Warehouse Management Systems
- Experience in implementation, customizations, and enhancements in Reverse Logistics and Forward Logistics Systems.
- Strong influencing skills with customers to understand the system and capabilities for deliverables
- Strong verbal, written communication with presentation skills necessary for communication to inform teams and stakeholders
- Experience managing project budgets for planning and tracking actuals to plan
With or without accommodation:
- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to manipulate, handle, or feel.
- Ability to sit/walk/stand for up to 8 hours per day.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
ADA – FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job ID: 45026
Schedule: Full-time