Customer Service Rep (Collierville, TN)
IMC Companies
Collierville, Tennessee
customer service
report
operational
customer service
vendor management
management
team
generate
customer needs
rate
trace
tracing
containers
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October 3, 2022
IMC Companies
Collierville, Tennessee
FULL_TIME
This position is located at our IMC Companies Headquarters in Collierville, TN.
Position Overview: Responsible for all order entry for the Division's customers including maintaining a high level of customer service for both internal and external customers.
Important Job Functions:
- Answer customer emails within 15 minutes with the latest and greatest information from the system
- Work closely with the vendor management team to ensure that customer expectations are clearly updated inside SWS
- Generate reports inside IMCompass that meet the customer needs, and if that is not doable-manually create the needed report and send on time to the customer.
- Rate quoting
- Work order entry
- Trace and Tracing of containers
- Confirmation of important SWS dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return
- Pool report monitoring and prioritization of empty returns
Other Job Functions:
- Quality Control for the customer
- Solve operational problems with customers in a proactive manner that can be efficiently translated to dispatch
- Follow up with potential customers to seek out new business opportunities
- Work to maximize MATCHBACK and back haul programs
- Daily customer reporting for requested status updates and company operational goals
Requirements:
- Industry knowledge
Other Skills/Abilities:
- Assist in all other office duties
- Be a key member in developing and executing SOP's for new customers
- Ensure accurate information is in the SWS to properly execute the delivery and pickup
- Avoid unneeded costs as much as possible and maintain a fiduciary responsibility to our clients in attempting to keep additional charges to as needed only
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