Courtesy Patrol Evening Attendant

• Summary of the main function/purpose of the position:

To provide access control for the property and to respond to calls for service.

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  Key Principal duties/responsibilities (5-8):

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  Greet owners and guests at the front gate
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  Check amenity cards and issue parking passes
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  Respond to calls for service
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  Watch for violations of the HOA Rules and Regulations and remind

guests/owners as needed.

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  Collect information for and prepare reports promptly
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  Patrol the property, watching for criminal activity and safety issues
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  Keep the Courtesy Patrol manager informed of all emergencies or exigent circumstances.

Occasional duties or projects which may be performed at irregular intervals:

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  Complete assignments given by the Courtesy Patrol Manager, Director of the HOA, or the General Manager
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  Participate in Hurricane Action Plan preparation and post-storm duties

III. Accountability: Areas in which the position is accountable/responsible:

Records: Keeping all daily logs up to date. Keeping the Barcode book up to date. Update the Owner, LTT, and Employee parking sticker cards as needed.

Safety: To provide a safe working environment for all employees.

Customer Service: To be responsible to company managers and owners for the enforcement of HOA Rules and Regulations and to provide access control.

Dept. Specific: Operation of the property-wide camera system and the gate arm system.

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  Supervisory Responsibility:

None

V. Educational and/or equivalence in experience requirements:

A High School Diploma is preferred but not mandatory.

Customer service experience preferred.

Specialized or technical educational requirements:

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  Knowledge of spreadsheet and word processing is required.
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  Ability to use discretion with owners and guests as it pertains to rule enforcement.
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  Ability to organize and write reports.
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  Ability to effectively present information and respond to questions from managers and the general public.
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  Ability to work within a set framework as it pertains to Courtesy Patrol.
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  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
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  Ability to solve practical problems.
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  Ability to interpret a variety of instructions when furnished in written, oral, or scheduled form.

Certification or licensing requirements:

CPR Certification

Valid Florida Driver’s License

VI. Specialized equipment or machines used in the course of the duties of the position.

Personal Computer, printer, radio, cell phone, and standard office equipment and machines as required.

VII. Physical demands: (specifics to the job itself)

While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The employee must be able to walk several flights of stairs at a time in case of emergencies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

VIII. Work Environment:

Office environment with normally moderate noise level. Outside environment as weather and time dictate. Able to work in extreme temperatures and conditions when emergencies arise.

IX. Additional Remarks:

Ability to work with minimum supervision and a high degree of autonomy by adhering to the company MVVs and the SOPs when making decisions.