IT Support Engineer I – MN, Brooklyn Park
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Responsibilities include, but are not limited to
· Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
· Ensuring infrastructure networking and computing systems remain available during production hours.
· Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
· Managing local technical projects.
· Maintaining or creating policies, procedures, and processes.
· Identifying root-causes of operational issues and process inefficiencies.
· Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
· Traveling up to 60% of the time.
BASIC QUALIFICATIONS
· 1+ years IT experience with client, server, and network service delivery
· 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
· High School or equivalent diploma
· 2+ years of experience of troubleshooting in a multi-user high availability environment
· 2+ Years of experience in a professional environment
· 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
Valid driver’s license
PREFERRED QUALIFICATIONS
· Bachelor’s degree in Computer science or IT related field
· Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
· Data center infrastructure and facilities experience
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects
· Excellent written and verbal communication skills
· Proven ability to work successfully with limited supervision