Senior Analyst, Customer Success

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

As a Senior Analyst, Customer Accounts, you will be expected to perform trend analysis, proactively identify and drive resolutions, and be the advocate for the customer. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

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  Perform trend analysis to provide strategic and actionable business insights that enable operations or customer to make data-driven decisions
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  Facilitate operational reporting for monthly, quarterly business reviews for assigned focus accounts
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  Assist with query building, dashboard generation, and report templates
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  Ensure the quality of reports delivered to customers including: proofreading and editing reports, checking numbers & report findings, and ensuring the overall formatting and visual consistency of the reports
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  Monitor utilization and partner with customers to develop strategies to ensure best use of our service and help achieve maximum value

What you need to succeed at XPO:

At a minimum, you’ll need:

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  Bachelor’s degree or equivalent related work or military experience
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  2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
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  Experience with Microsoft Office products such as Excel and Word
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  Analytical and problem-solving skills

It’d be great if you also have:

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  Bachelor's degree or equivalent related work or military experience
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  LTL industry experience
  
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations
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  Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.